Comprehensive Coverage with Direct Asia Travel Insurance

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Secure your travel plans with Direct Asia Travel Insurance, known for its comprehensive coverage, useful add-ons, and exceptional customer service. Whether you're looking for annual protection or a single trip cover, Direct Asia provides a variety of plans tailored to meet the diverse needs of travellers from Singapore. Explore the available options and take advantage of current Direct Asia Travel Insurance promotions to ensure your next trip is both safe and budget-friendly.

Who does Direct Asia Cover?

Direct Asia provides travel insurance options for all travellers, ensuring complete coverage whether you're on a solo trip, an excursion with friends, or a family holiday. 

Individuals: Opt for individual travel insurance when travelling alone at cost-effective rates, or if you simply prefer to handle your own travel policy.

Group: Direct Asia Group Travel Insurance offers significant savings and comprehensive coverage for couples or larger groups, ensuring peace of mind for everyone involved.

Families: The Family Travel Insurance plan covers you, your spouse, and up to four children under a single policy. This plan also has an optional add-on to include your domestic helper.

Direct Asia Travel Insurance is available to travellers that meet the following requirements:

From Singapore

The trip must start and end in Singapore.

Medical Advice

Direct Asia Travel Insurance does not cover you if you have been advised not to travel by a medical practitioner.

Occupations Covered

Direct Asia Travel Insurance covers travellers from most occupations, including those considered hazardous, as long as the policy holder is not on duty while travelling.

Age Range

The policy holder must be between 18 and 80 years old.

Medical Tourism

You will not be covered if you’re travelling on a trip to receive medical treatment.

No Danger Zones

You will not be covered if you travel to Direct Asia designated danger zones. This includes: Afghanistan, Democratic Republic of Congo, Democratic Republic of Somalia, Iran, Iraq, Libya, Nepal, North Korea, Sudan, Syria, Yemen.

Types of Coverage Provided by Direct Asia’s Travel Insurance

Medical Expenses

Direct Asia covers medical expenses for treatments received overseas if an injury or illness occurs during your trip. This also extends to treatments in Singapore sought within 48 hours after your return.

Medical Evacuation and Repatriation

If medical emergencies arise that require you to be moved to another facility or repatriated to Singapore, Direct Asia Travel Insurance covers the additional costs.

Compassionate Visit

If you are hospitalised for at least five consecutive days and are travelling alone, Direct Asia will cover the travel expenses for a family member or friend to be by your side. This coverage continues until you can either resume your journey or return home.

Death and Permanent Disability

In the unfortunate event of severe injury or death during your trip, Direct Asia Travel Insurance provides compensation to you or your legal representatives. This benefit covers loss of limbs, sight, or life, ensuring financial support is in place for your beneficiaries.

Personal Possessions, Money and Travel Documents

Direct Asia will reimburse you for the loss, theft, or accidental damage of your personal belongings, including money and travel documents, provided you can present necessary proof like purchase receipts to support your travel insurance claim.

Trip Cancellation and Curtailment, Trip Postponement, Reluctance to Travel Following an Act of Terrorism and Travel Delay

This coverage includes reimbursement for non-recoverable expenses due to trip cancellations, curtailments, or postponements caused by injuries, natural disasters, disease outbreaks, pandemics, or insolvency of travel providers. Additionally, you are also covered if there are significant travel delays, or if terrorist activities deter you from travelling after your coverage starts.

Rental Car Excess

Planning an overseas road trip? You might want to consider international car insurance. If a rental car you hired from a licensed agency overseas gets lost or damaged, Direct Asia Travel Insurance can cover up to specified limits, helping you mitigate unexpected out-of-pocket expenses.

Personal Liability

This coverage allows you to claim expenses for legal liabilities in case you accidentally cause injury to someone or damage their property while abroad.

Travel Agency Insolvency

This covers you in the event your travel agency becomes insolvent, covering your non-refundable costs up to the amount set by your policy.

Additional Coverage Provided by Direct Asia Travel Insurance

Extreme Sports and Activities

Direct Asia Travel Insurance includes additional coverage options for extreme sports and activities. Some examples Direct Asia considers as extreme sports and activities include skiing, diving, kayaking, skydiving, go karting and more. Certain activities must also be organised by a licensed operator and accompanied by a licensed guide. Refer to your policy wording document for the complete list.

Sports Equipment

Direct Asia provides optional add-on coverage for travellers transporting their own sporting equipment. This coverage applies to losses resulting from theft, damage, or loss of sports equipment such as skis, snowboards, golf clubs, and scuba gear. Conditions for coverage require that the equipment be used under appropriate supervision and settings as outlined in the policy details.

Maid

Direct Asia allows policy holders to include coverage for domestic helpers as additional coverage options in the Family Travel Insurance Plan. This encompasses medical expenses, medical evacuation, and repatriation, giving household helpers full coverage equal to other members on the plan.

COVID-19

Direct Asia offers an optional benefit covering COVID-19 related incidents. This includes medical expenses incurred both overseas and in Singapore if diagnosed during or immediately after a trip. It also covers trip cancellation and interruption due to COVID-19 diagnoses or quarantine orders.

Types of Direct Asia Travel Insurance Plans

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Direct Asia Travel Insurance Promotions

Take advantage of our current promo codes to save on your next policy. Enjoy a 40% discount on your travel insurance if you buy now, valid until 30 June 2024. T&Cs apply.

Plus, get complimentary lounge access during flight delays. Valid until 30 September 2024, 5:30pm. T&Cs apply.

Direct Asia Travel Insurance Refund & Cancellation

Learn how to cancel your travel insurance policy with Direct Asia, as well as the conditions for refund and cancellation.

A single trip policy can be cancelled at any time before the insurance period starts by you or by Direct Asia by providing a notice of cancellation to the other party. 

In the case of annual policies, a 7-day written notice is required from either side to cancel. However, you will be required to return the balance of premium for the whole policy. Direct Asia will compute your refund according to this formula:

Premium refund = Premium x unexpired days of period of insurance / Original days of period of insurance

You will not receive any refunds of premium if:

• You have made a claim with your Direct Asia Travel Insurance
• You have not returned Direct Asia the certificate of insurance
• You owe Direct Asia any outstanding money
• The refund amount is lesser or equal to the cancellation fee of $10 (inclusive of GST)

For both per trip and annual policies, the minimum amount for refund is $10 (inclusive of GST). Refunds are processed exclusively via PayNow or bank transfer.

How Does the Claiming Process Work for Direct Asia Travel Insurance?

Filing a claim with Direct Asia Travel Insurance is designed to be straightforward and hassle-free. Follow this step-by-step guide to understand how to submit your travel insurance claim.

Step 1: Notify Direct Asia of Your Claim

Initiate the claim process by contacting Direct Asia as soon as possible after an incident. You can reach them via their 24-hour Claims hotline at +65 6991 3555 if you are overseas, or +65 6532 1818 if you are in Singapore. 

Step 2: Gather the Required Documents

• To support your travel insurance claim, you will need to provide proof of travel and any other relevant documents to Direct Asia that can substantiate your claim. These documents may include medical reports, police reports (if applicable), receipts, and other proofs of loss.
•  

Step 3: Complete the Online Travel Claims Form

Visit Direct Asia’s website and access their online travel insurance claims form. Fill up the form with all the necessary details about your claim and submit it together with your supporting documents. This step should be done within 30 days of any incidents.

Step 4: Claim Review

Once your form and documents are submitted, you will be assigned to a personal Claims Specialist. This specialist will be your direct contact at Direct Asia and will assist you throughout the travel insurance claim process. You can reach out to your specialist directly for any queries or updates.

Frequently Asked Questions About Direct Asia Travel Insurance

Can I purchase travel insurance after I have already left for my trip?

No, you must purchase Direct Asia Travel Insurance before you depart. Travel insurance cannot be purchased after you have started your trip.

Does Direct Asia cover pre-existing conditions?

Unfortunately, Direct Asia Travel Insurance plans do not cover pre-existing medical conditions.

When is it too late to buy travel insurance from Direct Asia?

We recommend purchasing your travel insurance from Direct Asia any time before your trip begins. This way, you’ll have adequate coverage and peace of mind once you set off on your trip.

Can I make amendments to details in my Direct Asia travel insurance policy?

Yes, if you need to adjust your coverage, Direct Asia allows you to make amendments to your insurance plan to better suit your travel needs outside of Singapore. You can contact the Direct Asia customer service centre via hotline or email at customerservice@directasia.com for assistance. 

Any policy changes will take effect in no less than 7 days and must be made before the start date of your trip.

Under what circumstances will I be unable to make a claim?

Claims cannot be made under Direct Asia Travel Insurance if:

• The incident involves a pre-existing condition not covered by the policy.
• The claim involves events known or expected before purchasing the insurance.
• The policy was not active during the time of the incident.
• Required documentation and proof for the claim are not provided.
• The claim is for a trip that started before the insurance was purchased.
• The circumstances of the claim violate the terms of the policy, such as engaging in prohibited activities or travelling to excluded destinations.

For a comprehensive list, we recommend consulting your travel policy document.

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