How to Claim Singlife Travel Insurance (2024 Guide)

Travelling can be a thrilling experience, but it can also be fraught with unexpected events that can disrupt your plans. This is where travel insurance steps in to provide financial protection against such mishaps.

Here’s a step-by-step guide on how to claim Singlife travel insurance.

Table of Contents

• Step-by-step guide for claiming Singlife travel insurance
• Understanding coverage, limits and conditions
• Tips to claim Singlife travel insurance successfully
• What is the processing time for my claim?
• How do I check my Singlife travel insurance claim status?
• Real user reviews of Singlife travel insurance
• Frequently asked questions

Step-by-step guide for claiming Singlife travel insurance

All it takes is three simple steps to submit a travel insurance claim to Singlife successfully.

Call Singlife's hotline

If you're a Singlife travel insurance customer and encounter an emergency abroad, call the emergency help number at +6564609391. Compile the relevant claim documents This is essential for substantiating your claim and can include any of the following: your flight itinerary, passport stamp that indicates when you departed or returned to Singapore, medical receipts, police reports, and more.

Submit your Singlife claim online

Download the claim from Singlife's website, fill it out and submit it with the relevant documents online (not in-person).

Mail the original documents

If your claim requires reimbursements for any expense you paid for upfront, write down the policy number on the original documents and mail them over to Singlife Travel Insurance Claims, Singapore Life Ltd. 4 Shenton Way, #01-01 SGX Centre 2, Singapore 068807.

Understanding coverage, limits, and conditions

Your insurer will approve claims that meet specific criteria, making it essential to understand precisely what is covered, to what extent, and under which circumstances. Carefully review any explicit exclusions—both general and specific—outlined in your policy documents; these are usually non-negotiable and apply universally across the policy.

Knowing the limits of your coverage will also provide insight into any areas that may not be fully protected. These sub-limits remain in effect, regardless of whether you used the main benefit in full.

Tips to claim Singlife travel insurance successfully

When submitting your travel claim, you will be required to provide a detailed account of the incident. This crucial information helps the claims processor understand the circumstances clearly.

Provide a concise yet detailed explanation of your claim by addressing these key questions:

• Who was involved or affected?
• What happened, including any contributing factors like operator negligence?
• When did the incident occur?
• Where did it take place?
• How did it impact you or cause damages?

When describing your incident, keep your sentences short and straightforward. Concentrate solely on the facts and avoid including emotion or speculation.

What is the processing time for my claim?

Within three working days of submitting your claims, you will receive an acknowledgement email from Singlife. Should additional information be required, Singlife will contact you within 30 working days.

Upon approval of your claim, you will receive an email notification, and your payout will be processed via PayNow within three business days.

To ensure successful payment, make sure your PayNow account is registered under your NRIC. Otherwise, the bank will send you a physical cheque within 14 business days.

How do I check my Singlife travel insurance claim status?

You'll need to log into your Singlife account to check on your Singlife travel insurance claim status. See if the claim status is one of the four: pending, processing, approved, or denied.

Real user reviews of Singlife travel insurance

Here's feedback from two valued Singlife customers who've used their travel insurance plan, sourced from Seedly:

"Loved the ease and seamless experience of purchasing the travel insurance online which was settled in a matter of minutes. The policy and everything were subsequently sent to your email address which was hassle free and for easy retrieval in future if needed (touchwood). Have not made any claims from Aviva yet so I am unable to comment on that."

Derek Wong

"[Customer Service] Claims executive that handled my case was professional and efficient. [Claims Process] It was a pleasant experience having my claim processed."

Rachel

Frequently asked questions

Check out some of the most commonly asked questions related to Singlife and its travel insurance.

Is it easy to claim Singlife travel insurance?

Yes, it is easy to claim Singlife travel insurance. You can call their claims assistance helpline at +65 6460 9391 for overseas emergency assistance or to make a claim. Singlife also has an online portal where you can submit your claims instead of in-person at their service centres.

Will Singlife travel insurance cover medical?

Yes, Singlife travel insurance covers medical expenses incurred during your trip. Their Travel Prestige and Travel Plus plans provide coverage for overseas medical expenses, including doctor consultations and hospitalisation fees.

Does Singlife travel insurance cover medical expenses after the trip?

Yes, Singlife also covers medical expenses in Singapore after you return from your trip, including follow-up treatments with chiropractors and traditional Chinese medicine practitioners.

What are the best travel insurance companies?

The best travel insurance companies in Singapore include Singlife, MSIG and FWD.

What is a covered reason for trip cancellation?

A covered reason for trip cancellation can include if your flight is cancelled due to the closure of the airport or airspace, preventing you from carrying on with your trip.

What is the cancellation policy for Singlife travel insurance?

The cancellation policy for Singlife travel insurance can vary by your type of plan. For example, your single-trip plan's travel insurance can only be cancelled before the trip's start date, and must include a formal written request for cancellation. You may be entitled to a full premium refund provided you have not travelled or made a claim and the designated start date has not passed.

How do I claim trip cancellation insurance from Singlife?

You will need to submit your claim online within 30 days with the Singlife travel insurance claim form. Mail the original documents to Singlife Travel Insurance Claims for your claims process to start.

What type of cancellation does Singlife travel insurance cover?

Singlife covers several types of cancellation, including trip curtailment, change of travel date or time for any reason, and trip cancellation for any reason. Coverage may vary based on the plan type you select.

Read these next:

Travel Smart: A Guide To Claim Singlife Travel Insurance

5 Common Mistakes People Make When Making A Travel Insurance Claim

11 Things You Probably Didn’t Know Your Travel Insurance Can Cover

Travel Insurance Claims: 7 Submission Examples

Everything You Need To Know About Travel Insurance Compensation For Flight Delays and Cancellations