How to Claim Great Eastern Travel Insurance (2024 Guide)

Discover how to navigate the claims process for Great Eastern's TravelSmart insurance, ensuring peace of mind during your time away from Singapore.

Great Eastern's TravelSmart insurance provides a solid safety net for unexpected events during your travels. But how do you go about making a travel claim?

This guide makes claiming Great Eastern travel insurance easier so you're ready to handle any situation while travelling. We'll outline the steps you need to successfully submit a claim, from collecting important documents to understanding the various types of claims you might face.

Whether it's a medical emergency, trip cancellation, or lost items, this article will help you navigate the claims process efficiently so you can focus on what matters—enjoying your trip away from home.

Table of contents

How to file a Great Eastern travel insurance claim

Understanding coverage, limits, and conditions of Great Eastern travel insurance

How long does it take to process my claim?

How to check my policy claim status?

Read Real User Reviews of Great Eastern Travel Insurance from Seedly

Frequently Asked Questions

How to file a Great Eastern travel insurance claim

To submit a travel insurance claim with Great Eastern, follow these steps:

Download the claim form

Get the Travel Claim Form and complete it. Prepare supporting documents Gather all relevant documents for your claim.

For online submissions, ensure each file is no larger than 2MB, with a total upload limit of 20 MB. Acceptable formats are JPG, PNG, and PDF. Each document must have a unique file name.

Submit your claim

You can submit your claim through these methods:

Online: Visit Great Eastern's travel claims portal to upload your completed form and supporting documents.

Email: Send the completed form and supporting documents to the General Insurance Claims Department at nonmotorclaims-sg@greateasterngeneral.com with the subject line "Travel claim."

Walk-in or post: Visit Great Eastern's customer service centre or send your forms and documents by post to:

General Insurance Claims Department

Great Eastern General Insurance Limited

1 Pickering Street

Great Eastern Centre #01-01

Singapore 048659

Understanding coverage, limits, and conditions of Great Eastern travel insurance

Great Eastern's TravelSmart Premier insurance offers an all-in-one coverage for travellers, ensuring peace of mind during both short getaways and extended trips. The policy protects against various travel-related risks, including medical emergencies, trip cancellations, and loss of personal belongings.

TravelSmart Premier includes 24-hour emergency assistance services, making it easier to access help whenever needed. The policy also covers COVID-19-related incidents.

Key coverages of Great Eastern TravelSmart Premier

Medical expenses: Coverage for overseas medical treatment, hospitalisation, and emergency dental care.

Accidental death and permanent disability: Benefits for accidental death and permanent total disablement.

Trip cancellation and interruption: Compensation for non-refundable expenses due to trip cancellations or interruptions.

Baggage loss and delay: Coverage for lost, stolen, or delayed baggage.

COVID-19 coverage: Extended coverage for cancellations and disruptions related to COVID-19, including hospitalisation and quarantine.

Adventure sports coverage: Protection for various adventurous activities without additional premiums (Elite and Classic plans only)

Emergency assistance: 24-hour access to emergency assistance services, including medical evacuation.

Home contents protection: Coverage for home contents while travelling.

Great Eastern Travel Insurance Limits

Great Eastern's travel insurance plans do not cover losses, injuries or damages if:

• You have a pre-existing medical condition.

• You're not fit to travel or are going against your doctor's advice.

• There's a strike, riot, civil unrest, health threat, natural disaster, or any other event at your destination that a government or relevant authority warned about before you left Singapore.

Please check the policy wording for the complete list of exclusions.

Great Eastern Travel Insurance Conditions

You need to meet these conditions to qualify as an insured person under Great Eastern's travel insurance plan:

• You must be a Singaporean, Singapore Permanent Resident citizen, or a foreigner with a valid Employment Pass, Work Permit, Dependant's Pass, Student's Pass, or Long Term Social Visit Pass living in Singapore.

• You should be at least 18 when you purchase the policy (this only applies if you are the applicant).

• You cannot be travelling against the advice of a qualified medical professional or for medical treatment.

• You must buy the policy before leaving Singapore for your trip.

How long does it take to process my claim?

The processing time for Great Eastern travel insurance claims can vary depending on the type of claim and how complete the submitted documents are. Delays may happen if more information is required or if the claim is complicated.

To speed up the claims process, submit your completed claim form and all required supporting documents within 30 days of the incident.

How to check my policy claim status?

You can use these simple steps to check the status of your Great Eastern travel insurance claim in Singapore:

• Sign in to the Great Eastern app using your SingPass or Great ID
• Tap "More" from the bottom menu, then select "Documents"
• Your most recent policy documents and claim status will be listed.
• If you don't see the claim status, contact Great Eastern's customer service for assistance.

Read Real User Reviews of Great Eastern Travel Insurance from Seedly

Want to hear from actual purchasers if Great Eastern's travel insurance is worthwhile? Read these reviews below, courtesy of Seedly.

"Easy to purchase :) good variety of plans to choose from my trip :) Got the basic plan and the coverage is good for my weekend trip."

Max Lim

"[Claims Process] Purchased for my vacation through OCBC app, was quite affordable and able to buy add-ons for a small price. Made a claim and received it within the same week. Very smooth claim process on their website."

S

Frequently Asked Questions

Can I file a Great Eastern travel insurance claim online?

Yes, you can submit your claims via Great Eastern's travel claims portal on their website.

Is it easy to claim Great Eastern travel insurance?

Yes, claiming Great Eastern travel insurance in Singapore is generally seamless, especially if you are well-prepared with the necessary documentation!

Will Great Eastern travel insurance cover medical?

Yes, Great Eastern's travel insurance coverage includes medical expenses while abroad. As for Elite and Classic plans, these include overseas quarantine allowance, overseas hospitalisation allowance and automatic extension of cover.

Does Great Eastern travel insurance cover medical expenses after the trip?

Yes, the travel insurance covers medical expenses after the trip while you're in Singapore too. Coverage varies by age and whether you've purchased a family cover, but the maximum limit goes up to S$100,000 under the Elite plan (family cover) and Up to S$25,000 (Elite plan, adult under 70 years).

What are the best travel insurance companies?

The best travel insurance companies in Singapore include FWD, MSIG, and Great Eastern.

What is a covered reason for trip cancellation?

Covered reasons for trip cancellation in Great Eastern travel claims include up to S$15,000 against flight cancellations, inconveniences like the loss of your baggage and trip disruptions due to unforeseen events.

What is the cancellation policy for Great Eastern travel insurance?

If this Policy is issued as an annual multi-trip Policy, either party can terminate it by providing one month's written notice. If Great Eastern terminates the Policy, the Insured will receive a pro-rata refund of the premium for the remaining Policy Period.

If the Insured decides to terminate the Policy, the refund will follow a scale as follows:

• Up to 60 days: 60%
• 61 to 120 days: 40%
• 121 to 180 days: 20%
• More than 180 days: 0%

How do I claim trip cancellation insurance from Great Eastern?

If you're claiming for trip cancellation, please refer to the relevant documents for your claim:

• Letter from the travel agency or airline that confirms the cost of non-refundable prepaid travel expenses, including cancellation fees.
• Flight/travel itinerary, boarding pass, or air ticket showing your departure and arrival dates to and from Singapore.
• Written confirmation from a medical professional stating you're unfit to travel or continue your trip due to serious injury or illness.
• Original invoice or receipt and a copy of the itinerary for your tour booking.
• Copy of the death certificate if the cancellation was due to a death.
• Proof of relationship between you and the deceased, injured, or sick person.

What type of cancellation does Great Eastern travel insurance cover?

Great Eastern's travel insurance coverage includes trip cancellation, trip postponement, trip disruption, overbooked flight, missed flight connection, flight diversion and personal liability. Do note that terms and conditions will apply, and coverage limits may differ by plan type.

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