Comprehensive Coverage with Great Eastern Travel Insurance

Great Eastern TravelSmart Insurance Policy in Singapore

Great Eastern General Insurance TravelSmart is a comprehensive travel insurance plan that offers protection to individuals who travel for business or leisure. The insurance plan is designed to cover unexpected events that may occur during travel, such as trip cancellations, loss of baggage and personal effects, medical emergencies, pre-existing conditions, personal accidents, even ensuring coverage against COVID-19.

Great Eastern offers both Single Trip and Annual Travel Insurance, with varying levels of coverage to suit different travel needs. No matter the policy, one of the benefits of choosing Great Eastern as your travel insurance provider is the fast claim processing time and competitive premiums. In addition to the insurance coverage, Great Eastern also provides 24-hour emergency assistance services for policyholders, including medical evacuation and repatriation services.

Highlights of Great Eastern Travel Insurance Plan

Comprehensive COVID-19 Coverage

Overseas Medical Expenses

This coverage can help alleviate the financial burden that comes with unexpected medical expenses while abroad. It covers medical expenses such as hospitalisation fees, surgical fees, and other related costs.

Additionally, this coverage can also cover the costs of emergency medical treatments, consultations, and other necessary medical services required during your trip.

Emergency Medical Evacuation and Repatriation

This coverage is particularly essential if you experience a serious medical emergency while travelling and must be transported to another medical facility or return home for medical treatment.

This coverage will cover the cost of medical transportation by air ambulance, helicopter or other necessary means and can also cover the costs of a medically equipped escort if needed.

Trip Cancellation, Postponement, or Disruption Due to COVID-19

Great Eastern Travel Insurance will protect you financially if you need to cancel, postpone or disrupt your trip due to the diagnosis of COVID-19, which requires a change of plans. This includes if your travel companion, or yourself, test positive for COVID-19 before your trip or while travelling.

This coverage ensures that you will be reimbursed for unused non-refundable expenses such as flight tickets, accommodation, and tour bookings.

Allowance for Overseas Quarantine Due to COVID-19

If you are required to quarantine due to the diagnosis of COVID-19 while travelling, Great Eastern Travel Insurance offers an overseas quarantine allowance for up to 14 days. This coverage will provide you with a cash benefit to cover incidentals during the quarantine period of at least 24 hours.

Overseas Hospitalisation Allowance

This coverage will provide a daily allowance, up to 14 days, to cover incidentals. This coverage is beneficial if you require hospitalisation while travelling and can help ease the financial burden associated with unexpected medical emergencies abroad.

Automatic Extension of Coverage

Great Eastern Travel Insurance's automatic extension of coverage provides you with peace of mind, should you need to delay your trip due to no fault of your own, including COVID-19.

If you or your travel companions are diagnosed with COVID-19 and need to be quarantined or hospitalised overseas, your travel insurance coverage will automatically be extended for up to 30 days at no additional cost. The automatic extension of coverage is available for both Classic and Elite plans.

Complimentary Benefits Without Extra Premium

Great Eastern Travel Insurance offers a range of complimentary benefits without extra premiums that provide additional protection and peace of mind to travellers.

One complimentary benefit is the cover for adventurous leisure activities. This provides financial protection for various action-packed adventures like bungee jumping, white water rafting, mountaineering, skydiving, and skiing.

Other complimentary benefits include coverage for home contents, fraudulent use of a lost card, rental vehicle excess and even for your pet's extended stay at the kennel or cattery.

24-hour Internal Emergency Assistance Services

Great Eastern Travel Insurance offers 24-hour international emergency assistance services to its policyholders. These services are provided by a team of experienced and knowledgeable travel assistance specialists who can assist in emergencies and other travel-related issues.

In case of medical emergencies or travel-related issues such as arranging for emergency medical evacuation, locating local medical facilities, coordinating medical care, lost passports, flight cancellations, or stolen luggage, Great Eastern 24-hour emergency assistance services can provide advice and assistance to support you during these unforeseen circumstances.

Types of Coverage Provided by Great Eastern Travel Insurance

Travel Cancellations, Inconveniences, Disruptions, and Delay

Great Eastern Travel Insurance protects you from unexpected situations that could disrupt your travel plans. This type of coverage includes coverage for trip cancellations, missed connections, flight delays, and other travel inconveniences that could result in additional expenses.

For example, if a flight is cancelled due to natural disaster, this coverage could provide reimbursement for non-refundable expenses such as airfare, accommodations, and tours.

Loss or Damage of Personal Baggage

Great Eastern Travel Insurance provides protection for your belongings while in transit. This type of coverage includes reimbursement for the cost of lost or stolen baggage. It's important to note that coverage limits may vary depending on the policy.

Overseas Medical Expenses Benefits

Medical expenses benefits coverage is designed to protect you in the event of a medical emergency while travelling. This coverage includes reimbursement for expenses related to medical treatment, hospitalisation, and prescriptions.

If you becomes ill while on vacation and require medical attention, this coverage could provide reimbursement for the cost of hospitalisation, surgery, and medications.

Hospital Cash Benefits

Great Eastern Travel Insurance provides a daily cash benefit to help cover incidentals during the hospital stay. This coverage could provide a sum of allowance if the insured is hospitalised overseas for at least 24 hours.

Personal Accident Benefits

Great Eastern Travel Insurance's personal accident coverage is designed to provide financial support to travellers and their families in the event of an accident resulting in death or permanent disability. This type of coverage includes a lump sum payment to help cover for medical expenses and lost income.

Terrorism Cover

Terrorism cover protects you in the event of a terrorist attack while travelling. This coverage includes compensation for injury, disability, or death resulting from acts of terrorism. Additionally, this coverage also provides reimbursement for expenses related to trip disruption or medical evacuation.

Adventurous Activity Cover

Adventurous activity cover is designed to provide protection for you if you participate in high-risk activities such as skydiving, bungee jumping, or skiing. This coverage includes reimbursement for medical expenses incurred due to an injury sustained while participating in an insured adventurous activity.

Additionally, this coverage extends to provide a lump sum payment in the event the adventurous activity covered resulted in the demise of or total and permanent disability to the insured person.

Types of Travel Plans: Single vs Annual Plans

Single Trip

Great Eastern's Single Trip Travel Insurance is suitable for individuals or families planning a one-time trip. This plan provides coverage for a single trip, up to 182 days, and covers a range of events such as trip cancellations, trip curtailment, medical expenses, loss of baggage and personal effects, personal accidents, and more.

Individuals or families taking a one-time trip for leisure or business, or travellers who are only travelling once or twice a year, are recommended to purchase the single-trip plan since it is more valuable for money.

Annual Trip

If you are a frequent traveller who takes several trips throughout the year, a business traveller who frequently travels for work, or simply want to save time by purchasing your travel insurance once a year – Great Eastern's Annual Travel Insurance is ideal for you.

This plan provides coverage for an unlimited number of trips, up to 90 days per trip, and covers a range of events such as trip cancellations, trip curtailment, medical expenses, loss of baggage and personal effects, personal accidents, and more.

Compare Great Eastern Travel Insurance Plans

Compare Between the Great Eastern Travel Insurance Policies

From premiums to coverage amounts, compare the different Great Eastern General Insurance TravelSmart plans in Singapore to find the perfect match for your travel needs. 

Compare Great Eastern Travel Insurance Plans

Great Eastern Travel Insurance Promotions

Sign up for a policy through SingSaver and take advantage of these exceptional Great Eastern Travel Insurance promotions: 

• Use promo code TSP40S for a 40% discount on Great Eastern TravelSmart Single Trip Classic and Elite plans, valid until 30 June 2024.
• Receive 4 miles for every S$1 spent on premiums, valid until 1 July 2024, 8.59 am.
• Sign up and stand a chance to win up to 500,000 KrisFlyer miles with your policy purchase, valid until 1 July 2024, 8.59 am. T&Cs apply.
• Enjoy lounge access if your flight gets delayed. Valid until 1 July, 8.59 am. T&Cs apply.

Great Eastern Travel Insurance Refund & Cancellation

Great Eastern Travel Insurance provides clear guidelines for policy cancellations and refunds, making it easy for policyholders to manage their plans. Learn how to cancel your travel insurance policy, and the refunds you are entitled to:

Single-Trip Policy

• You can cancel the GE travel insurance policy at any time before your coverage starts. Cancellations are effective from the date Great Eastern receives your written notice.
• You will receive a refund of the premium paid minus a S$25 administrative fee. 
• The policy cannot be cancelled if the cancellation notice is received on or after the coverage start date.

Annual Multi-Trip Policy

• Either party may cancel by providing one month's written notice. If you cancel, refunds are prorated based on how long the policy has been active:
  • Up to 60 days: 60% refund
  • 61 to 120 days: 40% refund
  • 121 to 180 days: 20% refund
  • More than 180 days: No refund
• Refunds are not allowed if a claim has been made under the policy.

Making a Claim

When it comes to making a claim, understanding the process and preparing accordingly is key to a fast processing time. Here’s what you need to to know if you are looking to make a claim with your Great Eastern Travel Insurance:

Prepare the Necessary Documents to Validate Your Claim

You will need to gather all the necessary documents to validate your claim. These documents may include your travel itinerary, medical reports, police reports, receipts, and other relevant documents. 

Ensure that you have all the required documents to avoid any delays.

Complete and Submit Claims Form

Go to the travel claims section on the Great Eastern website to download the travel insurance claim form. Fill in the necessary details, and submit the completed form and supporting documents to Great Eastern via email:

Attention to: General Insurance Claims Department

Email: nonmotorclaims-sg@greateasterngeneral.com

Subject: Travel claim

Alternatively, you may submit your hardcopy documents and claim form via walk-in or mail to:

Great Eastern General Insurance Limited

1 Pickering Street, #01-01

Great Eastern Centre, Singapore 048659

Attention: General Insurance Claims Department

FAQs About Great Eastern TravelSmart Insurance

Will the policy cover my losses if I need to cancel my trip due to being diagnosed with COVID-19?

Yes, Great Eastern's Travel Insurance policies cover trip cancellation due to COVID-19 if you are diagnosed with COVID-19 in Singapore within 30 days before the trip and is forced to cancel the trip. However, you must provide proof of diagnosis, such as a medical certificate.

If I contracted COVID-19 while travelling overseas, can I claim for medical expenses incurred?

Yes, you will be able to claim from your travel insurance to cover medical expenses incurred due to COVID-19 if you contract the virus while travelling overseas.

However, Great Eastern will only reimburse you for overseas medical expenses incurred for up to 90 consecutive days from the date you are diagnosed with COVID-19.

Can I make changes to my travel insurance policy after purchasing it?

You may request for amendments to your policy after purchasing it, subject to Great Eastern's approval. However, this may be subject to certain terms and conditions and may incur additional fees since the changes made could impact your risk before or during your travel.

What is the maximum period of coverage for an overseas trip?

The maximum period of travel insurance coverage for an overseas trip may vary depending on the type of plan you purchase.

Great Eastern offers coverage for trips up to 182 days for their Single Trip Classic/Elite Travel and 90 consecutive days per trips for Annual Multi-Trip plan. For basic plans, the maximum coverage is 30 consecutive days for both Single Trip and Annual Multi-Trip Plans.

How long does it take to process a claim with Great Eastern Travel Insurance?

The processing time will vary depending on the complexity of the case. Upon approval of claims, the default settlement option is through PayNow, providing convenience for the policyholders.

Can I purchase Great Eastern travel insurance if I am already abroad?

No, Great Eastern travel insurance must be purchased prior to your departure from Singapore. It's important to secure your travel insurance before you begin your journey to ensure that you have coverage from the start of your trip.

Can I purchase Great Eastern travel insurance cover pre-existing medical conditions?

Unfortunately, the Great Eastern TravelSmart Classic and Elite travel insurance policies do not cover pre-existing medical conditions. It's crucial for travellers to review their policy details to understand the coverage limitations regarding health issues.

Are adventure sports covered by Great Eastern travel insurance?

Yes, Great Eastern travel insurance provides coverage for a variety of adventure sports for leisure purposes under the supervision of qualified guides. Covered activities include:

• Bungee jumping
• Canoeing or white-water rafting below grade 4 of difficulty
• Dog sledding
• Hang-gliding
• Sightseeing rides via helicopter or airplane
• Hot-air-balloon rides
• Jet-skiing
• Mountaineering or trekking below 4,000 meters
• Paragliding
• Parasailing
• Skiing or snowboarding within approved areas
• Skydiving
• Underwater activities up to 30 meters deep with proper certification and supervision
• Zip-lining

How does Great Eastern handle trip cancellations due to natural disasters or political unrest?

Great Eastern travel insurance will cover non-recoverable travel expenses if you have to cancel your trip due to serious unforeseen events such as natural disasters or political unrest, provided the policy was purchased before any such events were known. Coverage includes:

• Unused, non-refundable expenses for travel, accommodation, and prepaid entertainment tickets if cancelled due to significant damage to your home by fire, flood, or natural disaster within seven days of your departure, requiring your presence at home.
• The policy does not cover expenses paid with mileage points, holiday points, or other reward schemes.

Other Travel Insurance Providers

Wondering if there’s a better match than Great Eastern (GE) Travel Insurance for your next trip? Discover and compare other leading travel insurance providers in Singapore.

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